Delete Your Account
You can permanently delete your KeenVPN account and the data associated with it at any time. Here is exactly what happens, and two ways to request it.
Before you start: cancel your subscription
Deleting your KeenVPN account does not cancel a subscription billed by Google Play or Apple. Those are managed by the store, and you will continue to be charged until you cancel there. Cancel first, then delete.
Deletion cannot be undone, and no refunds are issued.
Option 1 — Delete it yourself
The fastest route. Sign in to your account, open the Danger zone section and choose Delete Account. Deletion happens immediately and we email you a confirmation.
Option 2 — Ask us to delete it
If you can no longer sign in, or no longer have the app installed, email us from the address on your account and we will delete it for you. We action these requests within 30 days and confirm by email once it is done.
What gets deleted
- Your account and profile information
- All subscription records held by KeenVPN
- Your saved preferences and settings
- Your connection history and usage statistics
- Perks, referrals, and friends activity tied to your account
What we keep, and why
Payment and invoice records
Held by our payment providers (Google Play, Apple, Stripe) to meet legal, tax, and accounting obligations. Request removal directly from that provider.
Anonymised, aggregated statistics
Retained without anything that identifies you, so they cannot be traced back to your account.
Shared memberships
If you share your membership with others, deleting your account also ends their access. Transfer ownership first if you want them to keep it.
Need help?
If anything about deleting your account is unclear, get in touch before you delete: