Privacy Policy

Information We DON'T Collect

At KeenVPN, we are committed to true privacy. We specifically do NOT collect, log, or store:

• Your IP address when connected to our VPN
• Websites you visit or content you access
• DNS queries or browsing history
• Specific timestamps of when you access individual websites or services
• Network traffic content or what data you transmit
• Any personally identifiable information about your online activities or destinations
• Connection logs that could link your activities to your identity

Note: While we do collect session duration and aggregated bandwidth for service optimization, this data is not linked to specific websites visited or content accessed, and cannot be used to identify your browsing behavior.

Limited Information We Collect

To provide our service, we collect only the minimal information necessary:

Account Information

• Email address (for account creation and support)
• Payment information (processed by third-party providers)
• Support ticket communications

Technical Information

• App version and operating system (for compatibility)
• Crash reports (anonymous, for service improvement)
• Aggregate bandwidth usage (for capacity planning)

Server Locations & Jurisdiction

KeenVPN operates under privacy-friendly jurisdictions with strong data protection laws:

• Primary operations based in countries with no mandatory data retention laws
• Servers located in privacy-respecting jurisdictions
• No cooperation with mass surveillance programs
• Regular security audits and transparency reports

Data Sharing & Third Parties

We never sell or rent your personal information.

Data for marketing purposes

When you use our website or App, we collect a limited amount of data to help us understand how our services are used and measure our marketing campaigns. This may include website interactions, campaign information, and advertising identifiers. We do not collect or share VPN traffic, browsing history, DNS queries, or websites visited for marketing purposes.

We may share limited information only in these specific circumstances:

• Payment processing (handled by secure, certified payment providers)
• Legal compliance when required by valid court orders
• Service providers who help us operate our platform (under strict confidentiality)

VPN Data Collection

What user information does KeenVPN collect using VPN?

We collect minimal technical data only to maintain service quality and security:

• Account email and authentication credentials (for account management)
• Payment information (securely processed by Stripe)
• Connection session duration (total time connected, for usage analytics and service optimization)
• Aggregated bandwidth usage (total data transferred, not linked to specific websites or activities)
• App version and device OS type (for compatibility and support)
• Server location you connected to (for service quality monitoring)

What we do NOT collect:

• Browsing history, DNS queries, or websites visited
• IP addresses while connected to VPN
• Network traffic content or metadata
• Specific timestamps of individual browsing activities
• Any personally identifiable information about your online activities or destinations

Purpose of data collection:

The limited data we collect is used solely for:

• Account creation, authentication, and subscription management
• Payment processing and billing
• Technical support and troubleshooting
• Service optimization and capacity planning (aggregated data only)
• Security monitoring to prevent abuse

Data sharing:

We do not sell or share VPN activity data with third parties for marketing. Limited account and website information may be processed by advertising measurement and operational service providers as described in this policy. Operational data may be shared only with:

• Stripe: For secure payment processing
• Google/Apple: For authentication services (Sign in with Apple/Google)
• Supabase: For secure account data storage (encrypted)

All data is stored securely with encryption and access controls. We never track or log your online activities.

Your Rights

You have complete control over your information:

• Access any personal data we have about you
• Request correction of inaccurate information
• Delete your account and associated data at any time
• Export your account information
• Opt out of marketing communications

For California Residents (CCPA): You have additional rights including the right to know what personal information we collect and request deletion.

For EU/UK Residents (GDPR): You have rights including access, rectification, erasure, data portability, and objection to processing.